BPOs

Business process outsourcers (BPOs) like you require contact center solutions that are affordable, capable, scalable and keep you in full control so you can deliver the best service possible to your clients.

OrecX arms you with highly affordable, enterprise-class call recording and quality monitoring software that keeps you in the driver’s seat. Our tools feature a number of “open” capabilities to help you work in our software wherever and whenever you need it, devoid of proprietary hindrances.

Highlights:

• Open Recording Architecture (ORA)
• Ownership of Data – Open Data Model (ODM)
• Full Software Customization with Open APIs (Web 2.0)
• Operating System, Server and Database Agnostic
• Scaling and High Availability – Open Standards Best Practices