Cloud recording of 100 percent of customer calls
Every call that your staff makes or receives can be recorded and stored securely in the cloud for later replay. This cloud recording product is a powerful capability for settling disputes.
Full-featured cloud recording at half the price
Oreka CR cloud recording software is implemented literally within minutes via simple IP Address provisioning. This cloud recording solution supports IETF Standard SIPREC. As the cloud-based instance of OrecX Oreka TR (Total Call Recording), Oreka CR provides all of the functionality of our primary recording solution including:
- 100 percent call capture
- Live monitoring
- On-demand recording
- Multi-site recording
- Call tagging
- Audit trail
- Call exporting
- Media manager with granular media files relocation and retention rules
- User interface via secure browser log-in
- OWASP Level 2 verified by an established third party security consulting company
- Flexible cloud-based storage
- File portability for off-site long-term storage
- Elastic licensing model
…and so much more.
Search, find and categorize recordings
As a hosted cloud recording solution, you can search, find and categorize recordings based on time or date of call, incoming phone number, outgoing phone number, agent extension, timestamp, recording duration, direction (for a telephone call), remote Party (for a telephone call), local party (for a telephone call) or other customer requirements.