I can tell you that we are very satisfied with the support we received, considering being in the trial period. Response times were extremely fast and the binaries were updated to solve our issues, even before we actually purchased the licenses. So all in all, we are a very satisfied customer so far, thanks.
OrecX serves businesses across a number of industry sectors, spanning Contact Centers, Enterprises, Small Businesses and Communications Service Providers.
Here is a sampling of our customer base:
You guys are really great. If you ever need a recommendation for a show or prospective customer, please let me know. I am more satisfied with OrecX than any vendor I have EVER used!!
The OrecX software is 10 times easier and faster than any other call recording solution we’ve seen, and it has worked well for us from day one.
The Oreka TR VoIP call recording application has enhanced our call center operation by giving us easy-to-use performance management tools that improve the customer/agent interaction and overall profitability of our operations.
The specific addition of OrecX call recording to our solution portfolio is to support our customers’ need for quality and training feedback, as well as the continuous improvement of their customer experience. OrecX call recording helps emerging businesses accomplish both goals.
We were looking for an affordable, carrier-grade call recording solution and we found one in OrecX. I can now say for sure that I am a raving fan of the OrecX product and customer support!
‘I have never been so excited about recording,’ one of my customers recently told me. We are now the one stop shop for voice and cell phone recording through a single login. As a reseller, I am excited too. My customers universally rave about using their OrecX recording software, saying, ‘This is how recording should be!’. In fact, here are 10 things I personally love about OrecX:
OrecX integrates IP and cell phone call retrieval through one interface.
OrecX user learning curve is fast—click the speaker icon to play recordings.
OrecX is scalable—for number of users and for departments.
OrecX provides superior global support—knowledgeable techs around the world.
OrecX is secure—built in security features including salting and hashing.
OrecX is server and OS agnostic and the software installs on my servers.
OrecX has sophisticated backup routines for archiving data.
OrecX is a development company and can customize my recording solution.
OrecX has decades of experience and a sterling reputation for ethics and excellence.