Testimonials

Thank you very much for your support once again. You always reply very fast and effectively, and I always make sure to let my Director know about the quality of your support.

I like the intuitive web interface and the reliability. We don’t have to fuss and babysit this application. It’s there when you need it and requires very little training, because of its intuitive interface. That’s the way it should be.

We were looking for a more powerful call recording software application, with an extensive API to work with. OrecX brings more value to our solutions portfolio and enables us to offer a PCI compliant call recording application, with an open API, to better suit our customers’ needs.

It was simple to download and implement Oreka TR’s call recorder application. During the pilot, OrecX was responsive to our requests for enhanced functionality and were able to develop these features before the pilot was completed.

OrecX’s decision to license its recording software under the GNU GPL is just what customers like InterMedi@ need. To succeed with demanding technologies such as call recording VoIP, customers and vendors need the flexible cooperation terms that open source provides.

The capabilities of the Oreka TR open source recording solution allowed us to take on work for which we would otherwise not been able. The enhanced monitoring features and the integration to our performance analytics tool increased our call quality and gave us additional capacity to pursue new clients.

We consider the OrecX VoIP call recording software to be a critical component of our portfolio moving forward. It gives us a much more compelling and comprehensive solution to offer our clients. We feel confident that we now have the robust portfolio we need to further grow our client base significantly.

The traditional call recording software systems we looked at were proprietary with limited integration flexibility. With Oreka TR, we implemented the whole stack without any proprietary part. We got support from OrecX and we also made a few in-house changes to the system that would not have been possible with a traditional solution.

The Oreka TR VoIP call recording application has enhanced our call center operation by giving us easy- to-use performance management tools that improve the customer/agent interaction and overall profitability of our operations.

We installed the call recording software in under an hour and have been more satisfied with OrecX than any vendor we have EVER worked with!

We recommend OrecX, which is a passive VoIP recording product. We have several clients that use it and it allows for many other options like agent screen recording too. The basic recording core of OrecX is free while the interfaces to interact with it are not free.

To anybody thinking of buying this theme – buy it! The theme itself is amazing, and on top of that, the support is outstanding! I wanted some features put in, and the theme developer was more than willing to help me out!

Brilliant! Thank yo so much! You’ve been most helpful, and I am very happy with the theme and your service! Thank you again! (for sure, I’ll recommend you further)

Your template design has been one of the easiest WordPress template integration projects for me to date. Thank your such a well designed theme and terrific support!

Amazing Product With Value For Money. Simple , Powerful, compatible with Cisco CUCM. We are using this software from last 4 year plus and never had any problems with it. It is simple to upgrade and support is good.

1- Easy to use, normal users can quickly learn how to utilize it because of the simple GUI. 2 – Good audio quality, and the size of the saved audio files is small. 3 – It rarely requires maintenance, which is great. Does its functions perfectly, helps us comply with the local call center regulations, and serves as the main reference for customer service issues. 

The user interface is super easy to use. Good overall. Easy to find and export recordings and anybody can just jump in and learn the interface quickly.

Great tool. Oreka TR has an easy to use interface for tracking call recordings and setting up new users.

Great tool. Ease of deployment and ease of handling, requires little technical maintenance. It’s easy to use for the end user and has a great cost-benefit ratio.

It is really easy to use and compatible with any VoIP systems. The switch from our previous system to our new one was really simple. It is easy to manage and to handle.

I like the intuitive web interface and the reliability. We don’t have to fuss and baby sit this application. It’s there when you need it and requires very little training, because of its intuitive interface. That’s the way it should be.

We had a need to be able to record, review, and share recordings for training purposes, as well as review customer complaints due to a contractual obligation. We have found that using it for staff training has dramatically reduced customer complaint issues. We have also been very impressed by support, they are diligent in making sure any issues are resolved.

I love that this app is easy to use and how it takes seconds to setup! It is very, very, very easy to record and locate records. To me it works well when certain things are arranged properly. You don’t need much skill to use this app which is good for a beginner. It’s great for small or mid-range communication service providers.

OrecX is an excellent platform for call registration. With Oreka, any claims between our operators and customers are resolved in a very transparent manner.

This is one of the perfect solutions to record our VoIP inbound/outbound calls.

OrekaTR worked wonderfully for us for years. The entire history with you and your team has been superb, consistent and accommodating to our needs to coordinate renewals and the like.  I will recommend your OrekaTR software phone product to any organization that is growing and needing this service.

Oreka TR is excellent quality compared against other call recording software like Telstrat’s. It is easy to setup, easy to use, price friendly, has basic reports, existing customer satisfaction, and most importantly, no recording has been lost so far.

 Great, affordable solution for our VOIP call recording needs. Captures all our VOIP inbound/outbound calls automatically and stores them directly on our server. An intranet portal allows us to lookup recordings by date, extension, external phone numbers, etc. 

We were looking for a more powerful call recording application, with an extensive API to work with. OrecX brings more value to our solutions portfolio and enables us to offer a PCI compliant call recording application, with an open API, to better suit our customers’ needs.

 We consider the OrecX software to be a critical component of our portfolio moving forward. It gives us a much more compelling and comprehensive solution to offer our clients. We feel confident that we now have the robust portfolio we need to further grow our client base significantly.

It was simple to download and implement Oreka TR’s call recording application. During the pilot, OrecX was responsive to our requests for enhanced functionality and were able to develop these features before the pilot was completed.

 The traditional recording systems we looked at were proprietary with limited integration flexibility. With Oreka TR, we implemented the whole stack without any proprietary part. We got support from OrecX and we also made a few in-house changes to the system that would not have been possible with a traditional solution. 

OrecX’s decision to license its recording software under the GNU GPL is just what customers like InterMedi@ need. To succeed with demanding technologies such as VoIP, customers and vendors need the flexible cooperation terms that open source provides.

 The Oreka TR VoIP call recording application has enhanced our call center operation by giving us easy- to-use performance management tools that improve the customer/agent interaction and overall profitability of our operations. 

 The capabilities of the Oreka TR open source recording solution allowed us to take on work for which we would otherwise not been able. The enhanced monitoring features and the integration to our performance analytics tool increased our call quality and gave us additional capacity to pursue new clients. 

 OrecX, a great solution at a fair price. I like the search-ability of recorded calls. Does not require an appliance. Was able to use a basic PC to run the software. The solution was easy to set up and is very intuitive to use. Finding calls is simple. This is a feature that seems to be lacking in many competing products.

 We resell Oreka TR to many of our customers, including WOWOW Communications. These businesses really like the customization options, the simplicity of implementation and utilization, the open API, and of course the price. Oreka TR is one of our core solutions, and we plan to continue reselling the recording software for years to come! 

 OrecX’s Oreka is one of the best call recording solutions we’ve used. Recording quality has a huge impact on speech analytics and other post-processing features needed to get data out of your recordings, and using Oreka ensures you’ll get the results you need. We highly recommend Oreka to our customers, and the people are great to work with! 

 Can’t imagine a better product or service exists. The apps are so easy to use, each had a step by step instruction for setup. If I had a question or wasn’t for sure if I was doing it correctly support was there to help through the process. This is extremely in-depth and has a plethora of options, analysis, and tools at your disposal. Being not the most learned when it comes to cloud, their customer support helped me out greatly along the way. Besides, loading up all of my items, which Support helped with, everything else was cake. 

Overall a great recording platform for hosted service providers. There are other options on the market for hosted call recording, that can do the same function; but, I think one of the things that sets OrecX apart from the rest is their support. I’ve always found their team to be responsive to our needs.

We found that using OrecX for staff training has dramatically reduced customer compliant issues. The software is easy for team members to review calls, export recordings, etc.

I like the intuitive web interface and the reliability. We don’t have to fuss and babysit this application. It’s there when you need it and requires very little training, because of its intuitive interface. That’s the way it should be.

I love that this app is easy to use and how it takes seconds to set up! It is very, very, very easy to record and locate records.

“I run a small business, and when looking at call recording OrecX was the perfect solution. Super affordable, easy to use, and the support is off the charts.”

“The OrecX business call recording software is 10 times easier and faster than any other call recording solution we’ve seen, and it has worked well for us from day one.”

“At first I found that just about every call recording system was well over $10,000. When I first heard the price for this system I didn’t believe it.”

We resell Oreka TR to many of our customers, including WOWOW Communications. These businesses really like the customization options, the simplicity of implementation and utilization, the open API, and of course the price. Oreka TR is one of our core solutions, and we plan to continue reselling the recording software for years to come!

I can tell you that we are very satisfied with the support we received, considering being in the trial period. Response times were extremely fast and the binaries were updated to solve our issues, even before we actually purchased the licenses. So all in all, we are a very satisfied customer so far, thanks.

You guys are really great. If you ever need a recommendation for a show or prospective customer, please let me know. I am more satisfied with OrecX than any vendor I have EVER used!!

The OrecX software is 10 times easier and faster than any other call recording solution we’ve seen, and it has worked well for us from day one.