Comcast Business VoiceEdge™ Call Recording
OrecX has tested its Oreka TR recording solution with Comcast Business VoiceEdge in the Comcast lab and in a production environment with the Comcast advanced tech group. We now offer fully compliant and lab-tested VoiceEdge call recording.
Comcast Business VoiceEdge is a hosted voice and unified communications solution. Fully managed over Comcast’s network, Business VoiceEdge eliminates the need for expensive on-site PBX equipment or key systems, provides a manageable monthly cost and delivers high service quality to improve communications and productivity.
Key OrecX Features:
- Selective/on-demand recording to enable agents to initiate recording when necessary – for example, during a dispute
- REST API for easy, straightforward integration to Comcast VoiceEdge
- Ability to pull 3rd party customer data into the OrecX recording environment to paint a broader picture of the user
- Control – Comcast Business VoiceEdge customers are in control of their own voice data – no extra charge or delay to access it