Comcast Business VoiceEdge™ Call Recording 

OrecX has tested its Oreka TR recording solution with Comcast Business VoiceEdge in the Comcast lab and in a production environment with the Comcast advanced tech group. We now offer fully compliant and lab-tested VoiceEdge call recording.

Oreka TR provides VoiceEdge customers with a very easy to use, affordable, easy to install VoiceEdge call recording system, with all recordings accessible via web browser.

Comcast Business VoiceEdge is a hosted voice and unified communications solution. Fully managed over Comcast’s network, Business VoiceEdge eliminates the need for expensive on-site PBX equipment or key systems, provides a manageable monthly cost and delivers high service quality to improve communications and productivity.

Key OrecX Features:

• Selective/on-demand recording to enable agents to initiate recording when necessary – for example, during a dispute
• REST API for easy, straightforward integration to Comcast VoiceEdge
• Ability to pull 3rd party customer data into the OrecX recording environment to paint a broader picture of the user
• Control – Comcast Business VoiceEdge customers are in control of their own voice data – no extra charge or delay to access it

 

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